Man on Wheelchair

About Us

ElderPoint Services has a mission and goal of being there when you need us.

Our mission is to improve the quality of life for senior residents of Polk County through empowering services, support, and resources that support healthy, independent living.

Our focus areas are our non-emergency medical transportation service and Caregiver Resource Center. We address needs as they arise, supporting the navigation of the senior care network for options tailored to the needs and desires relevant to the individual senior.

The Caregiver Resource Center helps individuals and families navigate senior care options by exploring answers, solving problems, and understanding the available options as you care for yourself, your family member, partner, or friend. No matter whether you have been providing care for a long time or are new to the role, we are here to help navigate around your options. Our staff is knowledgeable, caring, and experienced senior care navigators who support you while exploring your options and make choices about your specific needs.

The Center is the place to start the process of making educated decisions regarding senior care. We help you understand the complex care options, then connect you to providers, information, and education opportunities to make arrangements that are appropriate for your family member's needs and relevant to their circumstances.

Our navigators will meet with you in the environment most comfortable for you. This means we are able to assist in person at our physical center, your home or hospital room, or remotely via phone, email, and video conferencing.

ElderPoint Services provides Non-Emergency Medical Wheelchair & Ambulatory Transportation at no cost to Polk County resident seniors 62 years of age and older. Residents under 62 years of age can qualify if they do not exceed $24,000 in annual income.

NOTIFYING THE PUBLIC OF RIGHTS UNDER TITLE VI ElderPoint Ministries of Greater Lakeland, Inc., DBA ElderPoint Services, Inc. ElderPoint Services operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or ADA may file a complaint. Appeals may be heard in person if requested. For more information on ElderPoint Services civil rights program, and the procedures to file a complaint:

Contact 863-682-7249


or you may visit our administrative office at

332 W. Highland Drive, Lakeland, FL 33813.